You can do a guest checkout.

Having a customer account ensures you have Dashboard where you can see your Orders, send Messages to Sellers, Request Refund and view other details of your account. You will also be able to provide a review only if you create an account on mangtum. Without an account all these needs to be done by contacting mangtum support.

1) Through the Contact link on the Product Page

2) Through the Contact link on the store page

3) Go to My M -> Messages, click the Directory tab. Directory has the list of all stores in Mangtum.  Send Message to the store.

Customers can provide a feedback after their order is completed. Once received, they can also mark their order as received and provide feedback.

Customers can provide feedback on individual or all items of their order. Only buyers who are registered in Mangtum shall be able to provide feedback. Buyers who did a guest checkout are unable to provide feedback.

To leave a feedback:

• Login to your account
• Go to My M -> My Account

• Click Orders tab. You will see a list of all orders made by you. Mark your order as Received. If the order is completed, you will automatically see the option to leave feedback.

• Click OK

• Order is marked as Received. Leave Feedback

The return policies are defined by individual Seller. Please make sure you read the return policy of the shop before you place an order. If you decide to return, please contact the store owner first regarding the issue. If the store agrees to return, he can initiate the refund process or you can do it yourself.

Please Note – We always prefer the Vendor to initiate the refund; this eliminates the approval step from seller and reduces refund processing time.

To initiate a Refund request for an order

1. Login to your account
2. Go to My M -> My Account on top right.
3. Click Orders tab. You will see a list of all orders made by you.
4. Click Request Refund besides the order you want the refund for.
   
   
5. You are taken to the Order Refund Request Form where you can select the item and quantity you would like to get a refund for. Select the ‘Subject’ and ‘Reason’ for refund. By default the shipping charges are not included in the refund request; if you would like to get a refund of shipping please mention it in 'Reason for Refund Request'.
6. After the refund request is submitted, the request is sent to the Store owner. If the owner approves the refund, the order is refunded to the same account through which it was paid for. If the store owner disapproves the refund, you are notified with the reason of disapproval.

Orders can be Cancelled while they are processing, i.e. until they have been shipped by the store.

1. Login to your account
2. Go to My M -> My Account on top right.
3. Click Orders tab. You will see a list of all orders made by you.
4. Click Cancel Order besides the order you want the refund for.
   

We recommend you talk to the seller first to resolve any issue. Most Sellers are willing to work with the buyers. For any issue which cannot be resolved directly with the seller, Contact us.

How can I contact Mangtum?

All Transactions and Credit Card information are very secure in Mangtum.

Payment processing at Mangtum is handled through Paypal or Stripe. All transactions  happen through the token system. Mangtum does not store any of the credit card information of the customer on their website/servers. During checkout,  if a customer chooses to save the card in their account, for future use, The infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure outside of Mangtum. Mangtum never sees (or has access to) card data at all.  All payment pages are served securely using Transport Layer Security (TLS) using HTTPS.

Providers of Professional services can list their services in a similar way as they would list a product. These services are separated from products and show as a separate Menu on Mangtum. Please refer the Help Topic Open a Store and Sell on Mangtum

Yes, you can resell New/Unused items on Mangtum. The only exception to this is Vintage and Historical items – these items could be used.

There is a list of products/categories which cannot be sold on Mangtum. Please check the Help Topic Content /Item Prohibited for selling on Mangtum

There is no fee to open a store or to list  an item in your store. There is no limit on the number of listings per Store.

The only fees associated with selling on Mangtum are:

• Mangtum fees - 

If you sell Products - Products have a fee of 5% + 55 cents per product applied ONLY to the price of the Product (No fees on Shipping and Taxes).

If you sell SERVICES - Services have a fee of 9% + 99 Cents.

• Payment Processing fees of 3% applied ONLY to the price of the Product (No fees on Shipping and Taxes).

After both fees are deducted from the price of the Product, the balance becomes Store Earnings/Commission.

The Balance is Paid out to the seller's Paypal Account.

Note: Paypal charges 25 cents to US accounts and 2% to Non-US Paypal accounts for each Payouts

Yes, all Fees and Commission detail are mentioned per order in your Dashboard.

Mangtum & Payment Processing Fees:

On the Orders tab, beside each order you can see the total commission earned for the order.

There is a 'View Commission' on each order which takes you to the commission associated with the order.

The Commission Tab on the Store Dashboard has the Store Commission/Earnings for all orders. Clicking on the Price under Total Commission gives a break up of the commission earned per order. Remember No Fee is applied on shipping and taxes. You can also see the status of the commission if it is Due, transferred or reversed (in case of full refund)

Payout Fees: The Payouts link under Commissions tab lists down all the Payouts made through Paypal. Here you can see the Fees associated with each Payouts. Clicking on the Payout ID provides complete detail of the payment and fees.

Fees and transaction can also be viewed by logging into the Paypal account, associated with your seller account.

Payment Method - Sellers need to provide their Paypal ID at the time of registration. The seller commission made from selling (less fees) will be deposited to this Paypal.

Seller also need to have a Credit/Debit card in file. This Credit/Debit card will only be used if there is any issue processing refund or any other.

Data Security is of utmost importance to us. Mangtum securely collects card details from vendors through the UI component that is hosted by a PCI DSS, PSD2 and SCA Complaint vault. All card numbers are encrypted with AES-256. The infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure outside of Mangtum. Mangtum never sees (or has access to) card data at all. All transactions  happen through the token system. All payment pages are served securely using Transport Layer Security (TLS) using HTTPS.

If you have further questions on security, please reach out to us at [email protected].

Yes, you can buy shipping labels for both National and International Shipping.

Mangtum has partnered with Shippo. Sellers can print shipping labels at discounted rates right from their Orders.  Shipping label can be purchased from USPS and 25+ other carriers, to ship both Nationally and Internationally. Please follow the Help Topics, Connect with Shippo and Print Shipping Label.

Sellers can issue full or partial refund of their orders. Sellers can also Approve/Cancel Refund requests made by customers.

Please refer to the Help Topic Manage and Issue Refund.

Both Mangtum and Paypal Payment Processing Fees are evened out in case of Full and Partial Refund except when a refund is requested after the Earnings/Commission for the order has already been paid out to the seller. In this case an invoice is sent to the seller to pay back the Earnings/Commission and Paypal payment processing fees is used towards processing of the invoice.

Any issue between the buyer and seller should first be handled between each other. Most sellers are willing to work with the buyers.

Mangtum is always there for any issue that cannot be resolved between the buyer and the seller. 

Yes.

It is up to each seller to abide by the appropriate laws, statutes and regulations relating to your business and selling your products. However, laws vary from state to state and from country to country; laws may also differ by Counties. Each County, State and Country also defines what kind of goods can be sold.

For example, some County/State just requires a Food license known as a Food Handler Card for selling Baked and Confectionery goods. These goods can be prepared at the registrant’s home and the home kitchen does not require an inspection. Many states require that all items intended for human consumption are stored, prepared, labeled and packaged in a licensed kitchen. Other states require notifying the local health department and filing the respective paperwork for a food permit. The state might even limit what you can legally produce for sale on and off the Internet. Your first step is to contact your local health department or department of agriculture depending on where you reside. For interstate selling, follow the FDA guidelines for Home-Based Business.

Each State has a set of rules that can be followed to convert your own kitchen to a Licensed Kitchen. If that is not cost effective, there are many companies who specialize in commercial kitchen rentals or shared/ co-op kitchen rentals. For those on a budget, churches, day care centers, even your local VFW, might offer kitchen rentals. Before using such kitchens, users should check on the license held by these facilities before agreeing to use them. If you sell your product across state borders, this is considered interstate commerce and is under the jurisdiction and regulation of the US Food and Drug Agency (FDA)

Sellers can sell any food or food items made in their home or commercial kitchen or any facility owned by them following any regulation set up by the local health department, state or FDA.

Seller shall not sell old, stale or expired food that could be harmful for human consumption.

If you plan to sell within the state, each state has a labelling requirement where in it requires certain information to be on the food label. Please follow respective state’s guidelines for labelling.

For selling outside of state, The Food and Drug Administration (FDA) has clear cut guidelines on labeling your items. The FDA labeling requirement provides a detailed account of what is required to include on a label. The FDA has a helpful illustrated guide regarding the requirements when listing your ingredients. The local health department will be able to guide you through the specifics.